TERMS OF BUSINESS

All of our frames are made to order. We tried making them for stock once, but there are too many different permutations in terms of rake and other dimensions for this to work.

To order a frame or other product, a 25 - 30% deposit is required. This gets you in the order book. We will send a receipt for this and advise on current turnaround time. This varies between 3 and 8 weeks depending on workload.

If you are a repeat customer, we may waive the deposit requirement, at our discretion.

Trade customers MAY be allowed 30 day invoice payment. If this is abused, you go back to payment on collection.

COLLECTION OF ORDERS

Its usually best if you come & get your frame, because we can run through technical details  and offer advise. In some cases this is not possible, we know. There is a local trucking service who will deliver frames to UK addresses for about £60.

If there is any difficulty getting to us, or coming up with the final payment, please talk to us. If despite leaving a deposit, we do not hear from you and cannot get in touch, then we do reserve the right to dispose of your order after 3 months from completion. If we sell the uncollected order within 6 months (from completion) then we will refund half your deposit. After 6 months your deposit will be considered eaten up in storage charges. This has only happened once. Some folks are just weird.

OVERSEAS ORDERS

We get many enquiries from overseas, especially the US and we are happy to do business anywhere. The  most commonly asked questions are:

What is the price in dollars?

The answer is that we don't know. Exchange rate fluctuations prevent us from quoting in other currencies. We require payment in GB pounds. Check with your bank for current exchange rates.

How much is shipping?

Last time we checked, airfreight to the US was around $475. We would usually try to arrange for freight to be paid by the recipient if possible. Don't forget that customs charges will also apply.

How do I pay you?

Bank transfer is best. We don't do credit cards. Banks want too much to arrange the facility. Contact us for details